Warranty & returns
A little peace of mind for your daily ritual.
Free standard shipping Australia-wide. Our 30-day money-back guarantee sits alongside your Australian consumer rights.
30-day money-back guarantee
Not the right fit? Contact Beyond Dawn within 30 days of receiving your item to request a change-of-mind return. You can try the item in line with its instructions.
- Return the complete item with its accessories in the original packaging materials, including the box and protective inserts. Please keep these when your order arrives.
- You are responsible for organising a suitable return courier and paying the courier directly. These return costs are not reimbursed for change-of-mind returns.
- Contact us before booking the courier so we can provide the correct return address and packing instructions. Do not send it to the manufacturer without our instructions.
Once we receive and check your returned item, we will refund the item price you paid to your original payment method within 10 business days. We do not deduct the cost of your original free standard shipping or charge a restocking fee. Bank processing times may vary.
These packaging and customer-paid courier conditions apply only to change-of-mind returns under our voluntary 30-day guarantee. They do not restrict your rights if an item is faulty or fails a consumer guarantee.
Manufacturer warranty
Our Ritual range is sourced directly from the manufacturer. The manufacturer’s published X-series comparison table lists a three-year manufacturer warranty for the panel models below. This is manufacturer-listed information; the detailed claim terms, start date, parts coverage and service arrangements for our supply agreement still need written confirmation.
| Product | Published manufacturer information |
|---|---|
| Ritual 300, 900, 1500, 3000, 5000 and 7000 panels | Three years listed in the manufacturer’s X-series table. View manufacturer listing ↗ |
| Ritual Cap, Sleeping Bags 2570 and 2576, and stands | Model-specific warranty periods and terms are awaiting written supplier confirmation. We do not assume the panel warranty applies to these items. |
Manufacturer cover is additional to your Australian Consumer Law rights. A warranty expiry does not automatically end those rights. Contact Beyond Dawn for help with any product issue; we will not require you to deal only with the overseas manufacturer.
Your Australian consumer rights
Under Australian Consumer Law, products must be of acceptable quality, reasonably durable, fit for any disclosed purpose and match their description. These automatic rights cannot be excluded by this policy, our 30-day guarantee or a manufacturer warranty.
For a major failure, you can choose a replacement or a refund. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we can generally choose a free repair, replacement or refund. If it is not fixed within a reasonable time, further remedies may be available.
Faulty-item returns and costs
You do not need the original packaging for a consumer-guarantee claim. Please provide proof of purchase and describe the problem; photos or a short video can help us assess it.
For items that are easy to post or return, you may arrange the return after contacting us. If a fault is confirmed, we reimburse reasonable return costs—please keep your receipts. For faulty items that are large, heavy or difficult to return, we arrange collection or cover reasonable transport costs. We will discuss the arrangements with you first.
Read the ACCC’s repair, replacement and refund guide ↗
Start a return or warranty enquiry
Reply to your Beyond Dawn order confirmation with your order number, item name and the reason for your return or the issue you have noticed. We will provide next steps and a confirmed return address before you book a courier.
Last updated: 21 October 2026.